Objective: Can work independently in any helpdesk for an organization (internationally), where Windows XP is deployed as Windows client.

Eligibility: Any Graduate/Graduating Student, with Mathematics as at graduation level.

Duration: 8 months (144 Hours course)

Certificate: HexCode Technologies will award certificate of competencies after the course completion.

Content:  Supporting user & troubleshooting a Microsoft Windows XP operating system (70-271)Introduction to Desktop Support, Installing Windows XP, Supporting Windows Desktop, Local Users & Groups, Supporting Windows XP File and Folder Access, Installing and Managing Hardware & OS
Supporting Display Devices, I/O Devices, and ACPI, Storage Devices in Windows XP, Managing Local and Network Printers
Supporting Network Connectivity & Web Browser, Monitoring System Performance in Windows XP, Managing and Troubleshooting Access to Resources, Configuring and Troubleshooting Desktop, User Environments, Hardware Devices and Drivers.
Supporting users & troubleshooting desktop application on Microsoft Windows XP OS (70-272). Introduction to desktop support. Resolving a Service cell. Troubleshooting the OS. Microsoft Outlook and Outlook Express. Supporting Internet Explorer. Installing and configuring office application. Common connectivity problems. Security & permission. Protecting computers. Troubleshooting application access on multi-user, multiple boot, and network computers. Resolving issues with locally attached devices and application customisation. Configuring connectivity for application and application security.
 

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