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Microsoft Certified Desktop Support Technician |
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Objective:
Can work independently in any helpdesk for an
organization (internationally), where Windows XP is
deployed as Windows client.
Eligibility:
Any Graduate/Graduating Student, with Mathematics as at
graduation level.
Duration:
8 months (144 Hours course)
Certificate:
HexCode Technologies will award certificate of
competencies after the course completion.
Content:
Supporting user & troubleshooting a Microsoft Windows
XP operating system (70-271)Introduction to Desktop
Support, Installing Windows XP, Supporting Windows
Desktop, Local Users & Groups, Supporting Windows XP
File and Folder Access, Installing and Managing Hardware
& OS
Supporting Display Devices, I/O Devices, and ACPI,
Storage Devices in Windows XP, Managing Local and
Network Printers
Supporting Network Connectivity & Web Browser,
Monitoring System Performance in Windows XP, Managing
and Troubleshooting Access to Resources, Configuring and
Troubleshooting Desktop, User Environments, Hardware
Devices and Drivers.
Supporting users & troubleshooting desktop
application on Microsoft Windows XP OS (70-272).
Introduction to desktop support. Resolving a Service
cell. Troubleshooting the OS. Microsoft Outlook and
Outlook Express. Supporting Internet Explorer.
Installing and configuring office application. Common
connectivity problems. Security & permission. Protecting
computers. Troubleshooting application access on
multi-user, multiple boot, and network computers.
Resolving issues with locally attached devices and
application customisation. Configuring connectivity for
application and application security.
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