Packaging Of Application
Packaging of often used software, to reduce timeframe for installation and support.
* Example, Oracle client install takes 1.5 hours at one of our client site, brought down to 3 minutes, with no errors, each time, every time, anytime.
Real Time inventory
* Real Time inventory assessment, once every month.
Assisting users to improve their efficiency
Attitude of Engineers - Not threatening users.
* Rather assisting users to improve work, using IT as an edge.
Roadmap of desktop deployment
* Provides roadmap of desktop deployment and discussion on IT technology directions.
Expert level Engineer’s Support
* Supported by expert level Engineers who has direct connection with Microsoft Engineers. Subscribed to leading journals and technical forums/seminars.
Updates or patch management
Use and maintenance of WSUS, SCCM and other tools for antivirus dat file updates or patch management.
* If no tools are available, scripted installations can be used.
* Scripted installation for mass scale rollout of user specific applications, in the absence of any other tools.
Help Desk ticket management
* Help Desk ticket generation, closing, escalation management.
Back up Office Management
* Disaster Recovery site planning & maintenance.
Trained and Certified Engineers
* Free CBT training available to all of our staff. Certification exam cost borne by company.
Provides an easy-to-use, robust system
* Desktop Authority Password Self-Service: Provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
Privilege Authority: Grant elevated rights only to those applications, features and ActiveX controls that really need them.
* Microsoft License management/activation using KMS or MAK. Other application license management.
Offshore bilingual Support
* Bilingual engineers to convert Windows PCs into Japanese and English PCs. For optimum use of remote engineers and experts, sitting in India or other region. .